Our product is shipped in black mailers where inside you'll find your order neatly pack in a navy tissue paper, representing the LILYA sky of course.

Should you be purchasing a bulk order for gifts, we also offer blank 'thank you' cards to add a personalised message. Please reach out to us via email to note this. 


Packages will be processed Monday through Friday and are shipped within 24 hours of payment, excluding weekends and public holidays.

Please ensure your delivery address is correct. LILYA is not responsible for any missing or lost parcels 

Requests for change of address must be made directly with LILYA via our Customer Care email ( prior to your order being shipped.

If your location is not appearing on the check out page or you're having issues with entering your address, please email us using the above email address and we'll get this sorted for you as soon as possible. 

Shipping cost for orders are non refundable.